Returns & Refunds - RingRing Store

RETURNS AND EXCHANGES

RETURN PROCEDURES

Notify us of your wish to return the items by emailing us at Info@ringringart.com

If our customer service team determines that your request is eligible, you will be provided with specific instructions depending on the country.

You must then return the goods to the following address :

RINGRING

#17 Shota Rustaveli avenue

Tbilisi,Georgia

Please label the parcel as ‘Return’

Please note that the item(s) must be returned in their original packaging. No refunds will be issued for an item returned in a used/damaged condition. The return of the goods is at your own cost, for your own protection, we recommend that you use a recorded delivery service and send the Product(s) by registered mail only. For your protection, please insure the package for the full amount of the invoice plus shipping charges. RINGRING will not be responsible for items lost or damaged during shipping. Please be careful: In order to avoid possible theft of the package, you should NOT write jewelry or other luxury-related words anywhere on the package.

Once the returned parcel reaches us, you will receive a confirmation email and the refund will either be issued to the original credit card used to place the order (excluding shipping cost), or as Ringring store credit.

EXCHANGE PROCEDURES

If you would like to exchange your purchase for another item up to or of the same value, please send an email to info@ringringart.com stating your order number and details of the new item you would like to exchange it for. The fulfillment of your request will be subject to our stock availability.

Please note that you must request an exchange within 14 days of receiving the item.

Once your exchange has been confirmed by our customer service team, you must return the item(s) to the following address within 7 days . All return conditions apply to exchanges as well.